We do everything we can to deliver your order on time. In 99% of cases we can, because we work closely with our carriers. Unfortunately, we sometimes have to deal with external factors, such as storms, road works, delays at the carrier, so there may still be a slight delay.
If you place an order on a business day before 3pm, we will ship your order the same evening - if in stock and if we have received the payment. You then will receive the order in 2 - 3 working days by UPS, unless a different delivery time is mentioned on the product page.
This does not apply to packages longer than 1.50 meters or heavier than 25 kg. Different delivery times (and shipping costs) may apply to printers and monitors, for example. The delivery time of these goods, when in stock, is 3 - 5 working days.
Holidays and special days
During bank holidays and special days (such as Black Friday and Cyber Monday), we do our very best to deliver on time. During these days, however, the delivery time may be delayed by 1 working day. We hope for your understanding. During bank holidays we use different opening hours or the store is closed. View the current opening times.
Different shipping costs
Depending on the size of the packaging and/or the product, higher shipping costs may apply. Different shipping costs could apply to i.a.: printers, scanners, tripods, backgrounds, pen tablets, monitors, TVs (some exceptions apply). If the shipping costs for a certain product are different, this will be visible in the shopping cart.
Track & Trace
You will receive an email with a bar code and corresponding number on the day that we ship your order. With this information, you can check the status of your shipment whenever you want.
Delivery outside the European Union
If you reside in a country outside the European Union you may have to pay the relevant import taxes and customs duties (customs fees). These costs vary by country and you are accountable for these costs. If you wish to establish what costs are involved, please contact your country's customs. For more general information concerning customs fees and shipping costs abroad contact our Customer Contact Centre.
Shipping Part Delivery
Once your online order is fully completed, it may be that some of your ordered items are in stock but others are not. In that case, you can opt for a part delivery - if we immediately ship the items which are in stock but out of stock items are shipped when they reach us, there will be an additional cost of €5.50 for such part delivery.
Due to the exchange rates, the mentioned prices may differ slightly.