Customer service

Returns

Q: What is the return policy?

Return your product within 14 days in its original, undamaged packaging, and always use an outer box to ensure it arrives safely. You may inspect the item at home as you would in a store, but please note: any use beyond what is necessary may result in a reduction of value. After registering your return, you have 14 days to send the package back to us. You can choose either an exchange or a refund. Any discounts, promotions or cashbacks already received may be deducted from the refund amount. Please make sure the product is complete and securely packaged. If there is damage or missing parts, we may withhold part of the amount – and if the product is no longer sellable, even the full amount. Once your return has been processed, we will refund the amount within 3 business days.

Q: How can I return a Product?

You can register your return via our online returns form.

Q: What are the return costs?

The return costs depend on how you want to return the Product. If you return the Product to one of our Stores, the return is free of charge. If you want to return the Product via post, it costs € 4.99.

Q: When will I receive my refund?

We will refund the entire purchase price (including any payment and shipping costs) within 14 days of receipt.

Q: Can I return a second hand Product?

Yes, you may return Second hand products.

Q: Are there any products that cannot be exchanged or returned?

You cannot return the following products: - Software whose seal has been broken after delivery. - Downloadable software and digital content. - Products that cannot be exchanged or returned if the seal is broken for hygienic reasons, such as in-ear earplugs. - Products that are specially made to measure (custom-made), such as photo prints, albums, canvas, etc.

Q: What happens if I exchange the Product for a cheaper or more expensive one?

If you exchange the Product for a cheaper or more expensive Product, the price difference will be handled as follows: - If the new Product is cheaper, you will receive the remaining amount back from us. - If the new Product is more expensive, we will send you a payment request to pay the remaining amount.

Q: How do I receive my refund?

You will receive your refund via the same payment method you used when making the purchase. So if you paid by credit card or PayPal, the money will be refunded here. Did you pay with a gift card? Then we will transfer the credit back to the gift card.

As a consumer, the following return conditions apply

Reflection period & registration

You have a 14-day reflection period starting from the day you receive your order.
Register your return easily online via our return page:
https://kameraexpress.returnless.com/en
After registering your return, you have another 14 days to send the product back to us.

Important information about returns

Return the product in its original, undamaged packaging, and always use an outer box to prevent damage during transport.
You may unpack and inspect the product as you would in a store, but any use beyond what is necessary may result in a reduction of value.
For products where cashbacks or promotions have been claimed before or after purchase, we reserve the right to deduct these benefits from your refund.
Refunds may be adjusted to account for discounts or promotional amounts already received.
Once we have processed your return, we will refund you within 3 business days. The time it takes for the money to appear in your account depends on your payment method.

Specific rules per product category

Photo cameras

You may unpack the camera, browse the menus and take a few test photos.
If you have taken only a few photos: full refund possible.
If you take more than just a few photos: this may result in a reduction of value.

Video cameras

You may test the camera, but limit recording to a few minutes.
Recording for longer may cause a reduction of value, as the product can no longer be sold as new.

Drones

You may unpack and inspect a drone.
Do not fly or register it if you intend to return the product.
Once a drone has been registered, your right of return expires completely.
A drone that has been flown cannot be returned.

Lenses

Unpacking and briefly testing functionality is allowed.
Intensive use may result in a reduction of value.

Printers, toners & cartridges

Do not open sealed or light-/dust-proof packaging.
Do not print or install cartridges.
An opened package or any use may result in a value reduction up to 100%.

Audio, in-ear & hygiene products

Returns are only accepted with unopened packaging.

Software & digital products

Opened or activated software, licenses or digital downloads cannot be returned.

How to return your product

Pack the product securely in the original packaging and in an outer box.
Include all accessories and manuals.
Do not place stickers or tape directly on the product or its original packaging.

After we receive your return

We will inspect your product as quickly as possible.
Everything OK? Then we will process your return and refund the purchase amount within 3 business days.
Is there any sign of use or damage? We will inform you in advance about any value reduction.

Business customers

Business orders are not covered by the right of withdrawal.
Of course, we are happy to assist you in case of disappointment or product questions – feel free to contact our customer service.

Kamera Express

Manage with Ease

Register a return

Return your item in just a few steps

Frequently Asked Questions

What is the return policy?

How can I return a Product?

What are the return costs?

When will I receive my refund?

Can I return a second hand Product?

Are there any products that cannot be exchanged or returned?

What happens if I exchange the Product for a cheaper or more expensive one?

How do I receive my refund?

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Returns