• Ordered on business days before 3 PM and in stock - shipped the same day
  • Authorized distributor
  • 42.000 products
  • 5-year warranty*

Customer Service

customer service

Everything you need to know about returning

Everything about returning

It could happen that the product you ordered doesn't meet your wishes. It is possible to return products within 2 weeks. You will get the complete purchase amount back, you only need to pay for the shipping costs.

1. How can I return a product?
2. When will I get my money back?
3. Can I always return any item?
4. How do I request a repair for a defective product?

Request return

Ask your question

Ask your question

Our customer service is available from Monday to Friday, from 8:30 AM untill 9 PM, and on Saturday from 8 AM untill 4 PM. You can reach us by phone at +44 (0)148 0710000, or through a Contact Us form. View our current opening times.

Photospecialist is the no. 1 specialist in photo and video equipment. We are known for quality products, expert advice, excellent service and competitive prices. Since 1974, we have been the leading specialist in Europe in the field of photography, video equipment and related items.

Contact us


  V-pay     Trusted shops UK Buyer Protection