Repair

What should I do in the event of a defect?

It's never a pleasant experience if the product you purchased breaks down. We offer a two-year warranty as standard on all new cameras and lenses. The supplier's warranty period applies to all other products. We guarantee a properly working product throughout this warranty period.

If the product you purchased breaks down within the warranty period, we will resolve the issue for you. You can bring the defective item to one of our Superstores. We will take your equipment into the store and send it to the relevant supplier. If you have a five-year warranty certificate that you want to claim, you always need to state this beforehand.

Do you want to send the defective item in? In that case, please follow the step-by-step plan below. This will enable us to handle your repair as smoothly as possible.

Repairs during the warranty period

If you send a product for repair during the warranty period, we do not charge a fee. The additional costs will only be applied if there appears to be damage caused by falling or impact, moisture or water damage, or damage caused by improper use. Such damage are excluded from the guarantee.

How does it work?

Do you have a defective item which you want to fix? Follow the steps below:

Complete the repair form as completely possible.
Print this form.
Pack the faulty product properly and safely, omitting as many accessories as possible (such as batteries, filters, memory cards, etc.).
Attach the printed repair form and a copy of the purchase invoice.
Offer the defective item for repair at the counter in one of our stores or send it, postage prepaid, to:
Photospecialist
Department Service and Repair
Essebaan 55
2908 LJ Capelle aan den IJssel
The Netherlands
Once we receive the product, we will send a confirmation e-mail. Please note that the handling of a repair takes an average of 4 weeks!