At Photospecialist, you have a legal cooling-off period of thirty days. Your cooling-off period begins on the day after you have received the product. Would you like to return something? That is possible within this thirty-day cooling-off period. You are responsible for the return shipping, including any related shipping costs. If we receive the complete item undamaged (and if reasonably possible) in the original packaging, we will reimburse the entire purchase amount.
If you wish to return a product, follow the steps. This will ensure a quick return process.
Complete the return form as completely as possible. The costs for the return shipment are for your own account.
Service & Repair Department
2908 LJ Capelle aan den IJssel
As soon as we have received your return shipment, we will send you a confirmation email (please allow 5 working days after receipt). If you wish to exchange the item, we will send you the desired exchange item if available. Or we will refund the full purchase amount, including standard shipping costs, as soon as possible. Refund will take place no later than fourteen days after the cancellation. For reimbursements, we make use of the same payment method that you chose. We are legally allowed to wait with the refund until we have received the return items.
There are a number of products excluded from the right of withdrawal. This means these items cannot be exchanged or returned. The following are excluded from the right of withdrawal:
If, in the assessment of the goods, you have gone further than necessary to determine the nature, characteristics and functioning of the goods, we may charge a depreciation fee. This depreciation can be up to 100%. In this case, this mainly concerns:
Would you like to know more? You can read all about the right to withdrawal in article 6 of our General Terms and Conditions. Were you unable to find the answer you were looking for? Our employees are happy to answer any questions you might have.